HElP CENTER

1. How do I place an order?
Browse the ceramic plates you like on our website, select the quantity and style you want, and click "Add to Cart." Once you've made your selection, proceed to the shopping cart for checkout. Follow the prompts to fill in your shipping address and payment information to complete your order.

2. What payment methods do you accept?
We accept a variety of payment methods, including credit cards, debit cards, and other major payment platforms. All transactions are processed through a secure, encrypted payment gateway to ensure the safety of your information.

3. How do I track my order status?
You can check the status of your order on the "My Orders" page on our website. Once your order has shipped, you will receive an email with tracking information, allowing you to stay informed of your package's progress.

4. How do I return or exchange an item?
If you are not satisfied with the product you received, you may request a return or exchange within 14 days of receipt. Please ensure the item is unused and in its original packaging. Please refer to our Return Policy for more information.

5. How much is shipping?
Shipping costs vary depending on your shipping address and the weight of your order. The applicable fees will be automatically calculated and displayed during the checkout process. We offer a variety of shipping options to meet your needs.

6. Is the product microwave and dishwasher safe?
Most of our ceramic dinnerware is microwave and dishwasher safe, but we recommend checking the product instructions or label before use to ensure optimal performance and durability.

If you have further questions or need additional assistance, please feel free to contact us. We'll be happy to assist you!